After-Sales
After-sales Repairs
When customers require after-sales repairs, our professional Customer Focus Team (CFT) promptly provides efficient and accurate repair services, so as to quickly repair defective products, ensuring smooth and uninterrupted manufacturing.
Failure Analysis Support
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Internal laboratory capabilities |
3D microscope | Metallurgical microscope | 2D X-ray | Ionic contamination test - Resistivity solvent extraction method |
| Cross section | Staining test | Solderability test-Solder pot | Pull and Shear test | |
| Strain measurement |
| External lab capability | BGA endoscope | X-ray CT | Curve tracer | C-SAM |
| Decapsulation | Ionic contamination test-Ion chromatography method | ROHS 6 items/10 items | Solderability test-Wetting balance | |
| SEM/EDS | FTIR | Thermo analysis (DSC, TGA, TMA etc.) |
We have a complete failure analysis knowledge base and an expert team with rich experience in dealing with various electronic equipment failures, including but not limited to:
| Popcorn effect | Conductive Anodic Filamentation | Creep corrosion |
| Solder joint crack | Electrochemical Migration Short | Black pad |
| MLCC crack | Pillow effect | |
| EOS/ESD | Tin whisker |
After-Sales Quality Management
Providing timely and effective after-sales quality services according to quality objectives defined in customer agreements.
Regularly collecting customer feedback, analyzing quality data, and developing comprehensive continuous improvement projects.
Processing customer returns quickly and efficiently through the E-RMA system.
Quickly and effectively identifying product defects through the well-established after-sales failure analysis knowledge base.
Precisely tracing after-sales defective products and effectively controlling the overall supply chain defect tracking costs through a highly integrated manufacturing operations management system.
Providing full support for after-sales failure analysis through our proprietary laboratories and partnered third-party laboratories.
